With the launch of our new website and the introduction of the NOVA series, we have strengthened our Western-facing support. TAYU-Erik is available on TDF for questions, and our email [email protected] is monitored for prompt case handling.
We have dedicated new resources to enhance our website design, customization options, and customer support. One key change is how we handle inquiries: we now collect frequently asked questions and address them in dedicated forum threads, making it easier for everyone to find answers by browsing existing discussions. For examples, please see our Q&A thread on TDF and this page (FAQ).
In the past, we had limited direct dialogue with Western customers, as most sales were managed through vendors. While our focus has always been on creating high-quality and innovative sex dolls, we recognize the importance of strengthening our relationship with TAYU clients directly.
Our new operating model is designed to overcome these past limitations. Key improvements include:
- Direct sales support on tayu-doll.com
- Centralized forum threads for common questions
- Clearer pre-sale communication (see our pre-sale thread)
- A transparent, user-friendly website (see the NOVA Top Features page)
- Simplified custom options with international multi-currency checkout
- A comprehensive FAQ built on real-time feedback from multiple channels
We would also like to highlight that NOVA dolls are in very high demand. While we aim to respond promptly, reply times may vary. To keep communication clear, we are publishing answers publicly here and on the forum and continuously updating our website so that prospective NOVA clients can stay well informed. Please note that the current pre-sale applies only to the first production batch—once sold out, the promotion will end and delivery times will extend.
We kindly ask that you check whether your question has already been answered before contacting us directly. For clients who have already placed an order with us, please note that for privacy reasons we will address your questions promptly by email.
We sincerely thank all clients who have already secured their NOVA and look forward to delivering this new technology, which we believe is a real breakthrough for the TPE market. With these improvements, our goal is to provide clear information, responsive communication, and a smoother, more enjoyable purchasing experience with TAYU.
